JioMart Order Tracking: How to Track JioMart Order, Check All Steps

JioMart Order Tracking
JioMart Order Tracking

JioMart order tracking is a pain for some users as the website is new and customers are not fully familiar with it. As Reliance launched JioMart official website and expand the grocery business to 200 cities apart from Thane, Kalyan and Navi Mumbai. JioMart is called as ‘Desh ki Nayi Dukan’ when it was first launched in December 2019. The service enables you to purchase groceries and daily essentials via its website. The service isn’t available on the mobile phone but we can expect JioMart mobile apps to launch sooner rather than later this year.

JioMart Delivery Issue
JioMart Delivery Service is Unavailable in Some Areas

Currently, JioMart Temporarily Suspends Delivery From Kirana StoresRead More Here

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Should you encounter any bugs, glitches, lack of functionality, delayed deliveries, billing errors or other problems on the beta website, please email us on

 Track JioMart Order
Track JioMart Order

Table of Content

JioMart Delivery and Payment Methods

Currently, JioMart is not offering to consolidate delivery dates and time or any option to choose delivery slot as competitors like Grofers, BigBasket is doing. Instead of this, JioMart Website only displays that your order will be delivered in the next two days. Regarding the payment – JioMart has several options to complete the order like JioMoney, PhonePe, Paytm, Mobikwik as a Digital Wallet option, and also accept the Sodexo card on food products and beverages. Apart from this, you can also use net banking and credit/ debit cards to place the order. JioMart is also offering ‘Cash on Delivery’ service.

JioMart Mode of Payments
JioMart Mode of Payments

JioMart Delivery Timings or Slots

Your order shall be delivered as per the allotted days (positively within 2 days), Any order placed before 7 pm is supposed to be delivered within 2 days, and time is in between 7:30 AM to 9:30 PM.

How to Track JioMart Order

Once you place the order on the JioMart website or using WhatsApp number. You will get a message on the order completion page – “We will try to deliver your order in the next two days, however, due to the current surge in orders it may be delayed further. Our teams will be [in] touch with you regarding your order,”.

As your order gets dispatched, You will get an email and text message to your mobile number and email id against your Billing Address and Order ID. You can track your JioMart order online by the tracking ID number sent to your phone number or email address. 

You can also track your order on the website by logging in and visit the Track My Order option to get the status of your JioMart Order.

Also Read: Reliance JioMart Customer Care Number

FAQs related JioMart Order Tracking

Q1 – How I can track JioMart Order?

Answer – You can track your JioMart order using Order ID.

Q2 – What are the delivery time of JioMart Order?

Answer – JioMart tries to deliver your order in the next two days.

Q3 – Where to call if my order is not delivered yet?

Answer – You can call JioMart Customer Care Number for a better assistant.

Q4 – Where I can email regarding my JioMart Order Status?

Answer – You can write on regarding the JioMart order status.

Q5 – How will I know that delivers in my area?

Answer – Enter pin code at the top of the website to check the serviceability of your area.

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  1. My order number is 15903830489007459. Not received the order even after 7 days. Are you cheats? Why my order delivered asap.

  2. My order a paid one no 15904367549001042W dated 27th instant scheduled to be delivered on 29.05.2020.but till now nothing heard from your end about let me know the status of the order at the earliest.

  3. I have given an order and received only 25% of item, where is the rest items and even not received refund so far and no one is answerable as well.

  4. My order has been placed 4 days before and till now no response is there..I have been calling continuosly to the customer care number but there is no response…I want to cancel my order as I m very much disappointed with the service

  5. Worst service. Order is not delivered to home even after 5 days but the status shows delivered. Registered complaint through email as well as customer care and no response. Big cheat and very much disappointed with the service.

  6. Service is very bad and too late responding iam booked 20 items but delivered 15 items 5 items are not delivered still amount not reffend many times are calling customer care number but not responding it is very bad

  7. my ordered 15970808079084510W not delivered but updated portal as delivered too worst services, no response from email and fake helpdesk 1800890122 20 mini also unable to connect customer care executive
    jio mart is big frad, they are cheating people

  8. Re: [IRN – 00041aFH0811BWK1]-JioMart Order Confirmed: 15945767399341210W
    Dear Valued Customer,

    Thank you for contacting us, your Interaction Reference Number is : 00041aFH0811BWK1

    We confirm the receipt of your email and will revert to you shortly.

    Please note that open order delivery status and refunds can be checked at any time in Your Account – Orders section in JioMart.

    Thank You for your patience and we look forward to serving you.

    Team JioMart

    Day fraud from Reliance Jio Mart. After receiving order and payment they had delivered only few items and balance amount is till date not refunded nor any Executive is ready to speak on this . I had been cheated and lost my hard earned money in this pandemic situation. I am getting only auto response mail from their side.Kindly help me to get back my money.

  9. My order 15971622949064036M-01 not delivered still now and the status is given delivered. My OTP NO 9668 delivery boy name and mobile no saquib shaikh

  10. Order no. 1596967579027132M, delivery received with damaged/ leaked/ missing items, complaint registered with but nothing happened till date. Each time asking for order Number and registered phone numbers – is a time pass to prolong the compliment.

    Accepting orders to take payments from customers but most of the products are not available even before delivery and at the time of delivery.
    Replacement and refund policy within 2 days of delivery is not followed even after 7 days over

    1.Missing product:-
    Surbhi Tomato Ketchup 1 kg
    Refer complaint No. 0023031615

    2. Damaged Products:-
    Pril Liquid 750 ml
    Lijjat papad (punjabi masala) 200 gm
    Sahi Biryani masala Everest 50 gm
    Brown chana 500gm
    Green chana 500gm
    Please refer complaint No. 0023031730
    Delivery received on damaged condition packed I bag. Pril completely leakef out and damaged other food items.

  11. My order number 15963966009002221A dated is cancelled on 7/8/2020 by jiomart but till today money is not refunded. I paid by Sodexo card RS 4049.55.
    Should I go to the Cyber security police and book a complaint as it is more than a 15 days

  12. It should be widely circulated regarding jio mart, it is totally cheat customer and having a fake customer care no. Pl pl don’t purchase from here.

  13. Ordered products amount of nearly rs1200 on 18th Aug 2020, it was supposed to get delivered on 21st Aug i.e. today, but to my surprise the order is been shown delivered. However I have not received any call no tracking details. This is a big fraud wherein customers are being fooled. Refund my full amount.

  14. My order number  — 15974768149287346AInvoice number -TB2013120501194Order Date 15 August 2020Amount paid – Sodexo 1788.00Invoice Amount – 2410.50
    Remaining amount 622.50 has to pay
    Name – udaya Kumar
    Order is not delivered till now (21-Aug-2020 5:45 PM)But in the app it is showing delivered to me.I have not received this order.Raised compliant on 20-Aug-2020 12 PM. Not yet received any information from that team.Whenever I am trying to contact customer care – 1800 890 1222, they are lifting my phone and not responding. Simple they disconnected my call. tried multiple time on 21-Aug-2020 from 4:30 Pm to 5:30 PM (IST).Very bad customer service.

  15. In the above shipment 15975994049316930W-01 elachi did not deliver. Please credit the amount. We are not able to access the details from the sight

    V P Prathap 98451 51195

  16. Order No.15978517679160082A is placed on Wednesday Dt.”19-08-2020.Delivery MA neon as per message Dt.22-08-2020 .Today on Dt.24-08-2020 @17-35hrs no delivery.

  17. I have also same issue, I have ordered on 15th August 2020 amount paid thru Sodexo but order not delivered. Jio Mart Status shows me delievered on 19/8/2020. I have raised complaint many times but as usual they have send me applology for the delay and asuring me will arrange to deliver order within 48 hours. But not yet received till date.
    Please don’t purchase any items from Jio Mart. They have cheat us.


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