JioMart Refund and Return Policy: How to Get Money Back of Your Order

JioMart Refund and Return Policy
JioMart Refund and Return Policy

JioMart Refund, Return and Exchange policy are now in more trend as a lot of customers are talking negative about Reliance JioMart for online grocery shopping. Reliance Retail Ltd. online portal and app has now crossed 4 lakh daily orders of grocery in India which is bigger than Grofers, BigBasket, Amazon Pantry, and other local players. With the launch of JioMart App and expansion of JioMart delivery services in more than 200 cities, Mukesh Ambani putting all efforts to make it profitable as much as possible with the help of Facebook and other big investors. WhatsApp is going to play a very vital role in Reliance JioMart expansion using WhatsApp Pay.

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If you are not happy with JioMart service, then you are able to return your products to the JioMart and the company will not ask any question to you. Get more details about Jio Mart return and refund policy along with exchange policy:


JioMart Refund & Return Policy 2021

JioMart is committed to providing the best quality of products to its customer for every single order you make on the Website & App.

They have “no questions asked return and refund policy”, which means customers can return the product at the time of delivery if they are not happy with the product quality, freshness, and condition of the goods. At the time of delivery, They will take the product back with delivery boy and order is prepaid, the corresponding amount/money would be refunded to you through the same mode of payment used at the time of shopping via. credit card, debit card, net banking, digital wallet, etc.

Also, You have the option to get a refund amount to your store credit JioMart account, which can be used on your next order.

JioMart Terms & Condition for Refund & Return

Once the product sold and delivered to you, You are eligible for the return only if the product condition meets the following criteria like damaged, broken, faulty, or different from the ordered one. You can return the purchased items from the JioMart under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.

JioMart Product Return Duration

Product CategoryReturn (If Damaged / Faulty / Broken/ Leaking)
Bread / Fruits & Vegetable / EggsWithin 1 day of the delivery date
Dairy ProductsWithin 1 day of delivery
Non FoodWithin 3 days of the delivery date
Packaged FoodWithin 3 days of delivery
Please Note – Reliance JioMart don’t make cash refunds

JioMart Prepaid Order Refund Information

If you have done the online grocery shopping from JioMart and delivery quantity is short delivered due to some reason, the corresponding money/price would be refunded to you through the same mode of payment used at the time of purchasing via credit card, debit card, net banking or digital wallets.

The money will be refunded in between to 3 to 15 working days depending on the mode of the payment you have selected. Sometimes banks or financial 3rd parties take a longer time to process the refund request. However, if the refund does not happen as per the date given, you may contact JioMart customer care. Alternatively at your option, the said amount can be credited to your store credit account which can be used for your next purchase on JioMart.

FAQs Related to JioMart Refund Money and Return Products

Can I return products after purchasing from JioMart?

Yes, You can return the JioMart order if you are not satisfied.

What is the time duration of Refund money to account?

It would take around 3 – 15 working days.

How I can get the refund amount?

You can get refund amount as per your mode of payment like Debit/Credit Card & Net Banking?

Can I get cash if have done the payment online?

No, JioMart don’t deal in cash.

In how much time I can return the products?

Within 1 – 3 days of the delivery date & time, you can return the products.

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  1. Believe they are currently focussing only on delivery and getting refund/returns is a nightmare. I haven’t received the refund for a ‘returned’ order dated 24th July despite constant follow up with the available channels of email and order query. The responses received are laughable and don’t show any interpretation of the query or the email content.

  2. JioMart pathetic treatment of customer. Had placed order on 11th July 2020 order number 15944883649051148M
    Firstly order showing delivered without a single unit being delivered. Raised Complain on 15th of july complaint No : 0022672541.
    Secondly called customer care more than 20 times they are lingering on the issue every time by saying they have mailed senior and you will receive a call shortly.
    No one is responding on the multiple queries on the App as well as email as well as

  3. Sir
    I have to get refund from jio mart since more than one month and I have written several letters to csmart I’d but not yet received the refund amount.
    Please look into the matter and do the needful

  4. Biggest fraud of Reliance on name of Jiomart store. Just looting customer. On name of sale just took order on 15th Aug 2020 and took money for ordered items in advance. My order was supposed to deliver by 18th Aug 2020 but till now I didn’t received my order. Now I am trying to reach customer care through phone or mail but no response on either of option.
    What a method to loot customer money. Another scam in India…

  5. Jio Mart customer service team is co-operative attending the issues immediately. Now their delivery system is improved with careful handling and customer friendly manner. My problem of items damaged on delivery is solved with refund. Very prompt service, keep it up.

  6. I have ordered on 12 Nov’2020 and after 10 days I contacted the delivery Boy and he said he is on vacation and given his Manager Mr. Raghavendra PH: 7483034771 and I contacted him on 22nd Nov, he checked and said my order has been refund due to customer not attending call, unfortunately I haven’t received any call from Delivery person and he is on vacation. After that Mr. Raghavendra confirmed my order has been returned on 16th Nov, he said initiated my refund amount but, Still I haven’t received my refund amount. he is not not answering my calls.
    My Order Invoice Number: TNB312120502755
    Refund Due: 1847


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